Dispute Resolution / Complaints Book
This page lists the means available for filing a complaint or resolving a dispute related to a purchase on this site.
Draft — review with a lawyer
This text still has unfilled placeholders (in square brackets) and has not yet been reviewed by a lawyer. It should not be considered final before the company details are confirmed and the applicable tax and legal obligations are professionally validated.
1. Complaints book
If TekWeb 3D has a physical establishment open to the public, the physical complaints book ("livro de reclamações") is available there, as required by Portuguese law. For complaints relating to purchases made on this site, customers may also use the Electronic Complaints Book or the contacts [EMAIL] / [TELEFONE].
2. Electronic Complaints Book
The Electronic Complaints Book is available at https://www.livroreclamacoes.pt.
3. Alternative Consumer Dispute Resolution (ADR)
If a consumer dispute is not resolved directly, the customer may turn to an Alternative Consumer Dispute Resolution entity: [ENTIDADE RAL]. More information about the network of ADR entities is available on Portugal's Consumer Portal ("Portal do Consumidor").
4. European Online Dispute Resolution platform
Consumers in the European Union can also use the European Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.